Intake and engagement

Start the claim before the first firm call.

Give policyholders one guided place to share the loss, upload records, and answer follow-up questions. Restoria turns that context into a working claim file.

Claim stages: Engage, report, and preserve

How it works

From raw claim context to usable work.

A complete starting file, ready for the firm to move forward.

  1. 01

    Share one branded intake

    Prospects and policyholders answer guided questions from a firm-specific link.

  2. 02

    Organize what arrives

    Restoria groups interview facts, policies, photos, estimates, and carrier records.

  3. 03

    Prepare the opening work

    The file comes back with engagement, first-notice, and evidence follow-up work prepared.

  4. 04

    Keep the opening record current

    New carrier correspondence, inspection dates, and missing evidence stay attached to the starting file.

Inside the workflow

The details stay connected as the file moves.

01

Engage the policyholder

The intake begins with a guided conversation rather than a blank upload folder. Loss facts, property details, contacts, prior communications, and uploaded records arrive in one structured file.

  • Branded intake link for prospects and policyholders
  • Guided follow-up for missing or conflicting answers
  • Policy, photo, estimate, and carrier-record collection
02

Prepare the opening claim record

Verified intake facts flow into the agreement, disclosure, representation, and first-notice work instead of being copied between disconnected forms.

  • Engagement packet and disclosure preparation
  • First-notice and representation correspondence
  • Contact, property, carrier, and policy record setup
03

Report and preserve

The opening file continues into evidence requests, carrier acknowledgments, inspection scheduling, and the unanswered questions that could otherwise disappear into an inbox.

  • Evidence-request and preservation follow-ups
  • Carrier response and inspection-date tracking
  • Visible missing records and next actions

Example opening file

From intake link to an organized Santos wind claim.

The policyholder completes one interview and uploads the policy, roof photos, and carrier letter. Restoria groups 18 claim facts, identifies missing inspection details, and prepares the opening packet and first-notice work from the same record. When the carrier acknowledgment and inspection notice arrive, both return to that opening file. The firm can see what was received, what is still missing, and which follow-up belongs next without rebuilding the intake from email.

Interview
18 structured facts
Records
Policy, roof photos, carrier letter
Missing context
Inspection date and prior repair details
Prepared artifacts
Engagement packet, first notice, evidence follow-up

Inside the product

The work this area keeps together.

01

Branded intake link

Give every prospect a consistent way to begin.

02

Guided interview

Collect the loss story without a long static form.

03

Document intake

Accept policies, photos, estimates, and carrier records.

04

Follow-up questions

Return for missing details without restarting the intake.

05

Engagement preparation

Prepare the agreement, disclosures, and representation work.

06

First-notice preparation

Carry verified intake facts into the opening claim workflow.

Fits the current stack

Use the systems already carrying this work.

Bring the relevant context into Restoria and keep the prepared output connected to the claim.

Browse integrations

Connected product

Follow the claim into the next workflow.

Start with one file

See intake & engagement in a live claim.

Connect the context you already have and ask Restoria for the next piece of work.

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