Correspondence and resolution

Carry the complete file into every claim conversation.

Restoria uses the claim history, estimates, evidence, and prior positions to prepare the next response and keep the resolution record current.

Claim stages: Respond, negotiate, collect, and close

How it works

From raw claim context to usable work.

Every response and payment stays connected to the history that explains it.

  1. 01

    Read the complete history

    Restoria brings prior letters, estimate versions, evidence, and payments into context.

  2. 02

    Prepare the next position

    Create a source-linked response, negotiation brief, or meeting preparation file.

  3. 03

    Record the resolution

    Track offers, payments, recoverable depreciation, and remaining closeout work.

  4. 04

    Preserve the final record

    Keep the signed documents, communications, payment history, and unresolved items together through closeout.

Inside the workflow

The details stay connected as the file moves.

01

Prepare the carrier response

Restoria reads the carrier position against the claim history, estimate versions, evidence, policy material, and prior correspondence before preparing an issue-by-issue response.

  • Procedural requests and claim follow-ups
  • Issue-by-issue rebuttal preparation
  • Supporting citations connected to each response point
02

Prepare the negotiation room

Open issues, positions, arithmetic, offers, and supporting records come together in a brief that can be used for a claim call, mediation, or appraisal meeting.

  • Position and issue summary
  • Offer history and amount reconciliation
  • Meeting agenda, questions, and follow-up record
03

Collect and close

Payments stay connected to categories, payees, withheld amounts, depreciation, mortgagee work, and the correspondence needed to finish the file.

  • Payment and recoverable-depreciation ledger
  • Mortgagee, payee, and outstanding-amount tracking
  • Final documents, communications, and closeout record

Example resolution file

Carry an omitted roofing issue through response and payment.

Restoria assembles the carrier position, estimate difference, roof photos, policy references, and code material into one response record, then keeps later offers and payments attached to that issue. Meeting notes and follow-up correspondence extend the same chronology. As checks arrive, the ledger relates each amount to its category, payees, depreciation status, and remaining closeout work. The final record shows how the issue moved from the first carrier position through response, negotiation, payment, and closeout.

Carrier position
6 issues organized for response
Supporting file
Estimate, photos, policy, and code records
Negotiation record
Offers, meeting notes, and follow-ups
Closeout
Payments, depreciation, and remaining items

Inside the product

The work this area keeps together.

01

Carrier correspondence

Draft procedural requests, follow-ups, and supported responses.

02

Issue-by-issue rebuttals

Address each carrier position with the related claim support.

03

Negotiation brief

Bring positions, evidence, arithmetic, and open issues into one view.

04

Meeting preparation

Prepare a concise file for mediation, appraisal, or a claim call.

05

Payment ledger

Track payments, categories, payees, and remaining amounts.

06

Closeout record

Assemble the final documents, communications, and payment history.

Fits the current stack

Use the systems already carrying this work.

Bring the relevant context into Restoria and keep the prepared output connected to the claim.

Browse integrations

Connected product

Follow the claim into the next workflow.

Start with one file

See correspondence & resolution in a live claim.

Connect the context you already have and ask Restoria for the next piece of work.

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